About These Terms
These terms apply to every service provided by Bentley Repair Dubai at our Dubai workshop. We are an independent workshop in Dubai, UAE. In these terms, “we”, “us” and “our” mean the workshop. “You” means the owner of the vehicle or the person authorised to act for them.
By booking a service, handing over a vehicle or approving a quote, you agree to these terms. Nothing here reduces your rights under UAE law. That includes Federal Law No. 15 of 2020 on Consumer Protection, as amended by Federal Decree-Law No. 5 of 2023.
Our Commitments at a Glance
| Topic | Our commitment |
|---|---|
| Quotes | Written quote before any work begins |
| Approval | No work without your consent |
| Extra work | Only after we contact you and you agree |
| Parts | Genuine or OEM-quality, your choice |
| Collection | Pickup and drop-off across Dubai, condition noted at handover |
| Privacy | Your car and details kept confidential |
| Warranty | On workmanship and parts we supply, with terms confirmed in writing before work begins |
| Complaints | Reviewed by a senior team member |
1. Bookings
You can book by email, through our online form or by visiting us, 24 hours a day. A booking is confirmed once we send you a time and, where relevant, a collection slot. Please give accurate details about your Bentley. Include the model, year and the issue you notice. We may reschedule if parts or technicians are not available. Should that happen, we will let you know without delay.
2. Diagnosis
Many faults in a Continental GT, Flying Spur or Bentayga need proper testing before a cause is known. We use dealer-level brand diagnostic tools and a physical inspection. A diagnostic fee may apply. We will tell you the amount before we begin. An intermittent fault may need further testing. We will explain this and agree any further cost with you first.
3. Quotes and Approval
After diagnosis, we send a written quote showing parts, labour and VAT in AED. The period for which it may be accepted is stated within the quote. Work starts only after you approve it by email, in writing at the workshop, or when we contact you.
If we find further work during the repair, we pause and contact you. We do not carry out extra work without your approval. If we cannot reach you, we stop at a safe point. The vehicle stays secure until you reply.
4. Parts
You choose between genuine Bentley parts and OEM-quality parts. We explain the difference in price and specification so you can decide clearly. Replaced parts are offered back to you, with two exceptions. Some must go back to a supplier under an exchange or core arrangement. Others must be disposed of under environmental rules.
Customer-supplied parts. We may fit parts you provide, but only at our discretion. Our warranty then covers our labour only, not the part itself. We are not responsible for delays or damage caused by an incorrect, faulty or counterfeit part you supply.
5. Pickup, Drop-off and Driver Authorisation
Our pickup and drop-off service runs across Dubai. At collection, our driver notes the car’s condition with you or your authorised person. Mileage and fuel level are recorded too.
If someone else hands over or collects the car for you, please tell us their name in advance. We may ask them for identification. By booking, you authorise our drivers to drive your vehicle between your location, our workshop and any testing route. Your vehicle must hold valid registration and insurance for this purpose.
6. Road Tests
Some work must be checked on the road. Examples include transmission repair, steering repair and wheel alignment. You authorise our qualified staff to road test your vehicle where needed. This helps diagnose a fault or confirm a repair. Road tests are kept short, driven with care and follow UAE traffic law.
7. Personal Belongings
Please remove valuables, documents, sunglasses, cash and personal items before handover. We take reasonable care of the vehicle. However, we cannot accept responsibility for items left inside unless they were listed and signed for at collection.
8. Settling the Invoice and Handing Back Your Car
All prices are in AED and include VAT where applicable. Payment is due when the work is complete and before the vehicle is released. The only exception is a different arrangement we agree in writing. We confirm the payment options available to you at the time of booking. We may keep the vehicle until all approved charges are paid, as UAE law allows.
9. Prepaid Service Contracts
We offer three prepaid contracts with no annual commitment.
| Contract | Distance | Services included |
|---|---|---|
| Bronze | 30,000 km | 2 minor and 1 major service |
| Silver | 50,000 km | 4 minor and 1 major service |
| Gold | 50,000 km | 4 minor and 2 major services |
Each contract covers the services listed for the stated distance. Repairs outside scheduled servicing are quoted and approved separately. Examples include brake repair and AC repair. Contract details are confirmed in writing at purchase.
10. Uncollected Vehicles and Storage
Once work is complete, we will tell you the car is ready. We kindly ask that you collect it, or arrange delivery, within a reasonable time. Thereafter, a modest daily storage charge may be applied, and we advise you of it in writing before it takes effect. A vehicle may stay uncollected for a long period despite reasonable notice. In that case, we may take the steps UAE law allows to recover costs.
11. Insurance Repairs
We can work with your insurer on body shop and Bentley painting claims. Work starts once the insurer approves the estimate. It can also start once you approve and accept the cost yourself. You remain responsible for any excess, any work the insurer declines and any upgrades you request.
12. Warranty
Our workmanship and the parts we supply are covered by a warranty, the term of which we confirm in writing before any work starts. Cover ends when either its time or mileage limit is reached. The warranty does not cover normal wear, misuse or accident damage. It also excludes customer-supplied parts and later work by another party on the same system.
Raising a warranty claim, quietly and simply:
- Email our team or use the online form as soon as you notice the issue.
- Share your invoice number, mileage and a short description, with photos or video if possible.
- Bring the vehicle to us, or let us collect it, for inspection.
- Where the warranty applies, the repair is made free of charge.
13. Refunds and Cancellations
You may cancel a booking at no charge before diagnosis or work begins. If you cancel after work has started, you pay for labour completed and parts ordered or fitted. Specially ordered parts may not be returnable. Approved refunds are made to the original payment method within a reasonable time.
14. Limits of Our Liability
We take full responsibility for damage caused by our negligence while your vehicle is in our care. We are not liable for pre-existing faults or wear and tear. Nor are we liable for faults outside the approved work, or indirect losses such as loss of use or business. Our total liability for any claim is limited to the value of the work concerned. This limit does not apply where UAE law does not allow it.
15. Complaints
Should anything fall short, we want to hear about it. Please email our team or use the online form. Include your invoice number and the details. A senior team member will review it and reply. If we cannot resolve the matter together, you may contact the UAE consumer protection authorities.
16. Trademark Notice
Bentley and all related model names and logos are registered trademarks of their owner. We are an independent workshop. We are not affiliated with, endorsed by or authorised by the car maker. Brand names are used only to describe the vehicles we service.
17. Governing Law
UAE law, as applied in the Emirate of Dubai, governs these terms. Any dispute falls under the jurisdiction of the Dubai courts.
18. Changes to These Terms
These terms may be revised periodically. The version shown on this page on the date of your booking applies to that service.
Questions Before You Book
If any part of these terms is unclear, our team will gladly explain it. Email info@bentleyrepairdubai.ae or book online. Then hand over your Bentley with complete confidence, knowing exactly how we work.